Householders urged to use three ‘Cs’

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Scottish Water is urging householders to stay vigilant against bogus callers by following their Card, Check and Call advice.

Scottish Water’s Chief Operating Officer, Peter Farrer, said: “All our employees carry identity cards, which they are more than happy to show when requested to do so. Householders shouldn’t let anyone into their home until they are sure of their identity. Check through the peep hole on your door; ask them to pass their ID card through the letter box. Our employees will be more than happy to wait while you check their identity.

“If you’re on your own and feel that you need more support then call a neighbour or a friend, and if you are at all worried about a caller, then please contact the police straight away. The advice is easy to remember - just three C’s – card, check and call.”

Scottish Water advise asking callers to pass ID cards or letter through the letter box so their identify can be verified.

It is then important to check the identity card carefully - is the photo on the card the same as the person at the door? Does the card contain the Scottish Water Customer Helpline number?

If there are any concerns about the caller’s identity call Scottish Water’s Customer Helpline on 0845 601 8855. Customers should contact utility companies by using numbers found in directories or online, not from ID cards or letters presented, as these could be false.