News jobs will be created in Brechin after North East Scotland contact centre operator, Journeycall and their parent company, ESP Systex, announced will provide systems, card bureau and customer support services for the London Freedom Pass concessionary travel.
Following a competitive tender against leading industry rivals, Journeycall’s parent company, ESP Systex, were chosen for the multi-million pound five-year contract by London Councils, with Journeycall being awarded the contract to provide all the customer support services to the project.
The Freedom Pass is used by over a million Londoners, and provides free bus, underground and rail travel to elderly and disabled residents of London Boroughs.
The pass employs the latest contactless smartcard technology and is coordinated by London Councils on behalf of local authorities.
Journeycall managing director, Trisha Pirie, said: “This is a very significant win for the ESP and Journeycall team, as we were in competition with major worldwide card systems and customer support suppliers.
“I’m confident that Journeycall will deliver a high quality cost effective Freedom Pass customer interface service for London Councils for the next five years.
“It’s also great news for Angus and North East Scotland, with new jobs created at our Brechin contact centre.”
Journeycall handles over 5000 phone calls, emails and letters daily through its Brechin and Laurencekirk offices.
It specialises in telesales, customer support, smartcard and sales fulfilment services for business clients including Transport for London (Oyster Smartcard), Stagecoach, Go-Ahead and the Association of Train Operating Companies (Disabled Persons Railcard).