Major contract re-awarded

Brechin and Laurencekirk company, Journeycall, has been re-awarded the multi-million pound contract to provide telesales, support and fulfillment services for Transport for London’s Oyster Card.

Following a competitive tender against leading customer contact centre rivals, Journeycall were chosen for this prestigious contract by Transport for London.

The contract is worth around £2.5million, and runs to 2013 with an option to extend.

The highly successful Oyster Card, first launched in 2003, is used by millions of Londoners on bus, underground and rail services.

Journeycall Managing Director, Trisha Pirie, said: “This contract renewal win for Journeycall is a very positive endorsement of the high quality service we have been providing to Transport for London for many years.

“Journeycall continues to be at the forefront of transport and smartcard retailing and support services.

“With public transport in the UK proving increasingly popular, we are committed to ensuring that customers can easily buy and obtain support for Oyster Cards and other travel tickets and have easy access to all modes of transport throughout the UK.”

Journeycall is a multi-channel contact centre company with offices in Laurencekirk and Brechin, specialising in the transport and smartcard industries. Its other clients include London Councils, Stagecoach, Go-Ahead, Chiltern Railways and the Association of Train Operating Companies.

The joint solution provided by Journeycall and its parent company, ESP Systex make them the UK’s leading provider of integrated solutions and bureau services for smartcard schemes.

They have wide expertise in development, delivery and support of smartcard systems, systems integration, and fulfillment for the transport, leisure, education and security market sectors.