Around thirty jobs will be created following the announcement that a local contact centre operator has been awarded a major contract following a highly competitive tendering process.
Journeycall, which has offices in Brechin and Laurencekirk, will now team up with Britain’s train companies to issue over one million National Railcards per year, with an initial annual value of around £35 million, to customers throughout Great Britain for at least the next three years.
The National Railcards range includes the Senior, Family & Friends, and 16-25 Railcards, much valued by millions of holders as a means to ensure discounts on most Off-Peak National Rail fares.
Journeycall, in association with their parent company, ESP Systex, will develop a bespoke Card Management System required to handle the large number of online Railcard customers as well as online transactional pages.
Their Card Management Systems are already in use by a large number of clients including the Disabled Persons Railcard and London Councils for their Freedom Pass scheme and are in the process of being implemented to manage the Scottish National Entitlement Card scheme.
The National Railcards contract win follows Journeycall’s recent success in being re-awarded the Transport for London (TfL) Oyster Card issuing and support contract. Journeycall is also supporting TfL during the potentially extremely busy Olympics period by answering travel information calls from passengers.