Residents left without telephone line for weeks

Martins Lane Brechin
Martins Lane Brechin

BT are set to fix a fault affect ing Brechin residents’ telephone and broadband access nearly two months after the initial problem occurred.

Residents in Martin’s Lane have been without landline telephone or broadband for seven weeks.

Steve Collis, who lives on the street, said: “It started with a crackly line, and then we went away for the weekend and came back on March 29 to nothing. We’ve been without telephone and broadband for seven weeks and there seems to be nothing getting done.

“Apart from sending out an engineer at the start of the problems, BT have never communicated on the matter.

“Any updates I’ve had have been through my provider, Talk Talk, who can only tell me what BT have told them. The engineer said it was a long term problem that need to be addressed.”

Mr Collis described the situation as “unacceptable”, explaining: “You don’t release how much you rely on it until you no longer have it. It’s totally unacceptable.”

A BT spokesperson said: “We’re sorry for the delay in repairing the fault on Mr Collis’ line and for any inconvenience. Our engineers need to replace a faulty underground cable which runs under a busy junction and so traffic management is required. Permission has been granted by the local authority for May 24 and we hope to fix the fault soon after that.

“In April, engineers had placed cones to ensure parked cars were not blocking access to the underground chamber but these were removed by motorists, hence the need for traffic management. Mr Collis’ service provider can arrange to divert incoming calls to a mobile.”