Contact centre visits

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School pupils from five local secondary schools are, this week, discovering more about Tayside’s thriving contact centre industry, thanks to a programme of Talking Tayside World of Work School Visits.

These visits involve pupils from Brechin Academy, Grove Academy in Dundee, Montrose Academy, St John’s Academy in Perth and Webster’s High in Kirriemuir visiting contact centres throughout Tayside, meeting contact centre employees and finding out what’s involved in working in a contact centre.

“Tayside’s contact centre industry offers exciting career opportunities,” said Victoria Rawnsley, chair of Talking Tayside, the public private partnership established by Dundee City Council to develop the contact centre industry in Tayside.

“Contact centres currently employ 9,000 people across Angus, Dundee and Perth and, with Tayside’s growing reputation as a first-class location for contact centres, hopes are high that this number will continue to increase.

“Talking Tayside World of Work School Visits provide pupils with the chance to go behind the scenes of a contact centre.

“They’re able to inspect the excellent working conditions, learn about innovative working practices such as home working, talk to contact centre staff and find out about the superb career opportunities available and the skills required.”

As part of next week’s Talking Tayside World of Work School Visits, Montrose Academy visit Journeycall in Brechin, Brechin Academy and Webster’s High visit Dundee Pension Centre.