Changes to appointment system at GPs

Brechin Health Centre

Brechin Health Centre

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Brechin Health Centre is set to introduce a new appointment system, which will include a ‘come and wait’ period for patients.

The system changes are the result of a review to how services are delivered

Dr Irene Mahon, GP at the centre, explained: “Over the coming weeks, the practice will see some changes in staff with the departure of two of our GPs. As we recruit to fill these vacancies and following patient feedback, we have reviewed how we deliver services and introduced a new appointment system.

“The new system will see a change to morning surgeries which from Monday, June 29, will not be run on an appointment basis. Instead, patients who feel they need to be seen will be able to come to the surgery between 8.30 to 10.30am on a ‘come and wait’ basis without the need to call to make an appointment.

“All patients will be seen by a GP or a nurse practitioner. Experienced nurse practitioners have been an integral part of the Brechin Health Centre team for many years, assessing and managing many routine illnesses.

“Bookable appointments will be offered in the afternoon.“We hope that this new appointment system will provide our patients with access to the services they require, when they require them, while also reducing the high levels of patients failing to attend for booked appointments we currently experience.

“We look forward to receiving patient feedback about the new appointment system and will continue to adapt processes to manage demand effectively and provide the best possible service to our patients.”

The repeat prescription service will remain unchanged.

Dr Michelle Watts, associate medical director for primary care in NHS Tayside, said: “Staffing changes always introduce new opportunities for practices to think about how they deliver services and it’s great to see Brechin Health Centre developing new ways of working to manage the increasing demands on general practice.

“The new processes will take some time to bed in, particularly in light of staffing changes, so we would ask the public to support the practice through appropriate use of services.

“Please take time to cancel appointments no longer needed and, if at all possible, please attend the practice rather than ask for a house call.”