Contact centre Journeycall, which has bases in both Brechin and Laurencekirk, has announced three new appointments.
The company announced the new arrivals as part of their bid to strengthen its existing experience of smart technology customer services to support parent group, ESP’s emerging ‘smart cities’ programme.
Dr Steve Cassidy, former managing director of MMM Group, joins ESP as head of future mobility and will work closely with Sheryll Ricketts, who as been appointed as group director of strategy.
Last but not least, Janet Taylor takes up the role of Group Sales Director.
The appointments are designed to increase the expertise within group businesses, including Journeycall, which handles customer ticketing/smartcard sales and support for a number of the UK’s largest public transport operators.
ESP Group, Chief Operating Officer, David Burdett said: “Mobility is a key topic but it means much more than simply transportation.
“Future mobility is about providing the right services to consumers as and when they are needed to ensure they are not only fit for purpose at launch but more importantly we build a sustainable system capable of meeting future requirements.”
The new appointments will ensure that Journeycall’s high quality customer contact services continue to expand maintaining its position as a market leading public transport ticketing sales and customer support service.
Sheryll Ricketts will help define the systems and technology that smart ticketing projects will require. Journeycall will continue to be the interface on behalf of its transport operator clients, with customers wishing to buy travel tickets or who need support information services.
Dr Cassidy said: “Having worked with ESP Group in a consultancy capacity since 2001, I jumped at the chance to take on this visionary role with the company.
“My experience is in designing new mobility services which aim to help make cities work better.”