Police salute public over 101 number usage

Tayside Police today saluted the public in their Force area for the way they have embraced the new national non-emergency 101 number.

101 non-emergency number was officially launched on Thursday, February 21 by Deputy Chief Constable Rose Fitzpatrick and Cabinet Secretary Kenny MacAskill.

Since its launch, Tayside Police is currently receiving approximately 46% of all non-emergency calls via the 101 service, the best public response in the Scotland.

The success of the service launch in Tayside is attributed to promoting the use of 101 at the front of our old contact numbers and the subsequent decommissioning process which is now underway, as well as marketing and publicity of the new number.

Force Communications Centre Business Manager Louise Fraser said: “This is excellent news and helps to show the potential of the new 101 service. Its introduction is saving money but most importantly it is easy to remember and use. I have been really impressed by the way people in Tayside have made the change.”

Ahead of the 101 launch, Tayside Police had started to decommission existing telephone lines to ensure that contact with the public has remained as seamless as possible.

The launch of 101 has supported the Force to complete a significant part of the decommissioning process with all callers now being advised of the new 101 service.

The key objectives for introducing the 101 non-emergency number in Scotland are to:

Help keep people safe by giving them one easy-to-remember number for contacting the police, wherever they are in Scotland

Make the police more accessible to communities, while reducing pressure on the 999 system

Help the police cut crime by making it easier for the public to pass on information

Support the creation of a more efficient and effective police service for the people of Scotland

Enhance links with England and Wales, with 101 becoming the nationally recognised number for non-emergency contact with the police across the UK

The purpose of the 101 number:-

101 is now the main number to call your local police, when it is less urgent than 999

101 is the number to call to report a crime that does not need an emergency response – to report a theft, damage to property, a minor traffic collision, suspected drug dealing or information about a crime in your area

101 is also the number to call to talk to a local police officer

999 is always the number to call in an emergency – when a life is in danger, a crime is in progress or a suspect is nearby

101 is available 24 hours a day, 7 days a week

101 will not change local service delivery – you will be connected to a service advisor with local knowledge and it will still be your local officers that respond

101 aims to make the police more accessible throughout Scotland, as well as the rest of the UK – dial 101 no matter where you are in the country and you will be connected to the nearest police force

Calls to 101 will be charged at a flat rate of 15p per call no matter how long the call lasts or whether the call is from a landline or mobile. In many cases this is cheaper than the cost to call the police at the moment.