Angus Council commended for benefits service

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Angus Council has been commended for it’s first class housing and council tax benefits service to their local residents.

Audit Scotland, who are a government watchdog, under took a follow up risk assessment to the local authorities’ service in June of this year.

Inspectors looked at evidence and analysed information from a number of sources, as well as spending one day on-site in Angus.

Audit Scotland has now written to the local authority to report that the benefits service has delivered continuous improvement across all operational areas since they carried out the last assessment in 2008

In particular, the service was praised for achieving this despite an increased caseload, and the additional responsibilities arising from the welfare reform agenda.

Russell Frith, Audit Scotland assistant auditor general, said: “I am pleased to report that Angus Council’s benefits service has delivered continuous improvement across all operational areas since Audit Scotland’s previous risk assessment report in August 2008

“In our earlier assessment we recorded that the service had effective management information systems and regularly reviewed its processes to improve an already strong performance.

“These effective management arrangements remain and, combined with the strong performance culture that has been established, have facilitated a high standard of service despite an increased demand.”

Angus Council is the first council since Audit Scotland started the performance audit process in 2008, to receive a ‘no risk’ status.

The full Audit Scotland report can be viewed online at www.angus.gov.uk/ccmeetings/reports-committee2013/ScrutinyAudit/536.pdf