Angus MP Mike Weir recently helped launch a report from Angus Citizens Advice Bureau, which revealed people struggle with online applications.
The report, entitled ‘Digitally Enhanced of Digitally Disadvantaged’, focused on the UK government’s bid to get 80 per cent of all benefit applications made online within the next three years.
Mr Weir was accompanied by Angus South MSP, Graeme Dey, to help launch the report.
In the report, it was revealed that 54 percent of Angus Citizens Advice Bureau clients had internet access, and only 35 per cent said they would be able to submit online application on their own with out problems.
Commenting on the report Mr Weir said: “In my office we already have experience of people who are finding it difficult to deal with applications over the telephone and the internet.
“To push the majority of people towards online applications will undoubtedly lead to even greater problems and leave some unable to access funds to which they are entitled.
“As the universal credit is introduced these problems are going to get worse and it is unrealistic of the UK government to believe that 80 per cent of people will be able to deal with online applications”
“There are also issues about information being properly recorded.
“There is a real need for a human face in such systems to give help and advice where needed.”